Return & Refund Policy

At Kicktronix, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

Returns are accepted within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.
• A valid proof of purchase may be required.

Please note: We do not accept returns or refunds for change of mind, incorrect selection, or personal preference. Returns are only accepted for eligible cases outlined in this policy.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Products damaged due to customer misuse or improper handling
• Clearance or sale items (unless they arrive damaged or defective)
• Returns requested due to a change of mind

Refunds

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued through the original payment method whenever possible.
• Original shipping charges are non-refundable unless the return is due to our error or you received a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and provide clear photos or videos so we can review your request and assist you promptly.

Contact

For return or refund requests, please contact us through any of the following methods:

Email:
kicktronix1@gmail.com

WhatsApp:
+92 313-8834556

Instagram:
DM us on @kicktronix1

Our customer support team aims to respond to all inquiries within 24 hours during business hours.